Last updated: 16 June 2026
This Shipping Policy explains how Tai'an Rainchen Clothing Manufacturing Co., Ltd. ("Rainchen", "we", "us") produces and delivers wholesale and OEM/ODM apparel orders. Specific timelines, costs, and trade terms for each order are confirmed in your proforma invoice (PI) or sales contract.
1. Production & Lead Times
Samples: typically 5–10 business days, depending on complexity and materials.
Bulk production: typically 15–35 business days after the deposit is received and the sample/specification is approved. Larger or more complex orders may require longer.
Lead times are estimates and begin once order details, artwork, payment, and sample approval are confirmed. Peak seasons and raw-material availability may affect timelines; we will keep you informed.
2. Shipping Methods
We work with established freight forwarders and couriers and will recommend the most suitable method for your order:
Express courier (DHL, FedEx, UPS, etc.) — fastest, best for samples and small/urgent shipments; usually 3–7 business days.
Air freight — faster than sea, suitable for medium-volume or time-sensitive orders.
Sea freight (FCL/LCL) — most economical for bulk orders; transit time varies by destination (commonly 20–45 days).
You may also arrange your own forwarder or designated logistics agent. Tracking information is provided once goods are dispatched.
3. Shipping Costs & Trade Terms (Incoterms)
Freight responsibility depends on the agreed Incoterms (e.g., EXW, FOB, CIF, DDP) stated on your PI/contract.
FOB (common default): we deliver goods to the agreed port of loading; the buyer arranges and pays for main carriage and insurance from that point.
Shipping charges are quoted separately from product prices unless your terms (e.g., CIF or DDP) include them.
4. Customs, Duties & Taxes
Unless DDP terms are agreed, the buyer is the importer of record and is responsible for import duties, VAT/GST, customs clearance, and any local charges in the destination country.
We provide standard export documentation (commercial invoice, packing list, and other documents as agreed) to support customs clearance.
The buyer is responsible for ensuring the imported goods comply with the destination country's labeling, safety, and import regulations.
5. Packaging
Goods are packed in standard export cartons suitable for international transport. Custom packaging, polybags, hangtags, or labeling can be arranged on request and quoted separately.
6. Delays
While we work to meet all agreed timelines, delivery dates are estimates and not guaranteed against events beyond our control — including customs inspections, carrier delays, weather, port congestion, strikes, or force majeure events. We are not liable for losses caused by such delays, but we will communicate promptly and assist in resolving issues.
7. Lost, Damaged, or Short Shipments
Please inspect your shipment on arrival and report any visible transit damage to the carrier and to us immediately, keeping all packaging and photos.
For shipments where Rainchen arranged transport and insurance, we will assist with the carrier/insurance claim. For buyer-arranged transport, claims are made through the buyer's carrier or insurer.
Report any shortage or transit damage within 7 days of delivery with your order number and supporting photos. Quality and conformity claims are handled under our Return & Refund Policy.
8. Contact Us
Email: rainchen@rainchenintl.com
Phone / WhatsApp: +86 150 6418 9904
Address: Taihe Trade City, Daqiao Village, Feicheng City, Tai'an City, Shandong Province, P.R. China
